PRODUCT INFORMATION

• All glass and ceramic items are imprinted by direct screen process or decal application and fired at high temperatures, fusing the imprint onto the glass and ceramic ware.
• In general, repeated automatic dishwashings are not kind to decorated ware. We recommend hand washing for all metallic decorations.
• All glassware and ceramic items vary in size, capacity and color even within the same lot.
• Ounce capacities shown in this catalog are approximate.
• Shy glazing and color variations on some ceramic mugs may occur within an order, and from one order to another.
• Imported ceramics are tested by our suppliers for lead and cadmium content and can be used with complete confidence.
• We cannot guarantee an exact match on imprint or mug colors for repeat orders.
• All of the above items are within industry standards and are considered acceptable commercial quality.

GENERAL INFORMATION/ADDITIONAL CHARGES

1. PRODUCTION TIME 
Normal production time is approximately 10 to 15 working days from receipt of purchase order and camera ready artwork. Multi-color orders may take longer. Decals, quoted on an individual basis, normally require 4-6 weeks from receipt of purchase order and sized, color separated, camera ready artwork. Pre-production proof adds approximately 2 weeks to production time.
 
2. RUSH SERVICES
48 Hours                   Add 50% or $50.00 minimum
3 Working days         Add 35% or $35.00 minimum
4-5 Working days     Add 30% or $30.00 minimum
6-10 Working days   Add 25% or $25.00 minimum

Rush service charges are added to total amount of invoice, excluding only freight.
Rush service for less than 6-10 working days is limited to a one color imprint only. Please consult factory for multi-color rush orders within 6-10 working days.
Rush service begins the next working day after receipt of purchase order and camera ready artwork. Rush service do not allow for PMS color matches, art with half-tones, non-camera ready art or intricate designs. Our best efforts in reproducing art and color(s) requested must be considered acceptable for all rush service orders.
 
3. SCREEN, COPY OR COLOR CHAGES
Screen charge (includes up to 4 lines of copy)                     $47.50(g) per color
Copy change charge (or re-sizing or art/position change)    $35.00(g) per color
Color change charge (same artwork, same item)                  $15.00(g) per color 
There are no Screen charges for exact repeat orders placed within two years of original order. Any changes to artwork, copy positioning, color(s), or item requires new Screen charge(s).
 
4. LESS THAN MINIMUM/SET UP CHARGES
A less than minimum, or set up charge, of $50.00(g) per color applies to all orders under 72 pieces. Cost per piece is the 72 piece price plus normal art and screen charge(s). 
 
5. ART CHARGE/COMPUTER INFORMATION
Color separated, sized, camera ready artwork is required for good quality reproduction. Changes to artwork or major touch-up work are charged on a time-use basis at $56.25(g) per hour. See page 24 of catalog for artwork positioning and registration tolerance. Computer generated artwork may be submitted on disc or e-mailed to : tank1@bgcd.org . Listed below are the computer graphic file formats to be submitted, in order of preference:

FILE EXTENSION DESCRIPTION
cdr        CorelDraw9
ai          Adobe Illustrator
eps       Encapsulated postscript
cdl        SignLab5
cpt        CoralPhotoPaint
tif          Tagged Image Format
wmf      Windows Metafile
bmp      Bitmap
 
6. SAMPLE/PROOF CHARGES
Pre-production or speculative samples
(Re-fundable with order of 1008 pieces or more.)         $50.00(g) per color
Fax paper proof                                                              $10.00(g)
E-mail proof                                                                     $18.75(g)
Acetate or velox proof (mock-up)                                  $31.00(g)
Distributor/random shelf samples (plus shipping charge) $6.25(g)

7. GOLD/SILVER OPTIONS
22K gold/silver or micro-safe gold/silver IMPRINT                                          $0.60(g) per side 
22K gold/silver or micro-safe gold/silver HALO (top rim band)                      $0.50(g)
22K gold/silver or micro-safe gold/silver BAND (3/32” partial top and side)  $0.60(g)
 
8. DOUBLE FIRE CHARGE
Artwork using standard imprint colors plus a gold/silver imprint, as well as multi-color designs close together, touching or overlapping, require double firing at an additional cost of $0.44(g) per piece. We reserve the right to determine which artwork requires double firing. 
 
9. PERSONALIZATIONS
Individual personalizations                                                            $3.13(g) per piece
Personalization set-up charge (per set of 72 personalizations)  $47.50(g)
Personalizations require a minimum of 72 pcs, and are added to the per piece price of the item, plus normal art, screen and/or less than minimum charges. Additional gold/silver charges apply to all personalization orders. Allow 4-6 weeks for personalizations.

 10. CANDLES
Candle options shown on page 23 of our catalog are available at additional cost. Please call our Customer Services Department for current pricing.
 
11. PMS (PANTONE MATCHING SYSTEM) COLOR MATCHES
 If a specific PMS color match is required, there will be an additional cost of $43.75(g) per color. PMS color matches add to production time and pre-production proofs are strongly recommended, otherwise our best efforts in PMS color matching must be considered acceptable. See page 24 of our catalog for current standard colors available at no additional cost, except for metallic imprints. 
 
12. DECAL INFORMATION
Some multi-color imprints with tight registration may require the use of a decal for good quality reproduction. Decals are quoted on an individual basis after careful review of artwork. Please consult our Sales Department for additional information and pricing. 
 
13. SHIPPING INFORMATION
Orders may be shipped via our truck, Messenger, Common Carrier, UPS or Customer pick-up. Orders shipped UPS require additional packaging to avoid damage. This additional cost is added to the total freight charge. Orders shipped Common Carrier are palletized and shrinkwrapped at an additional cost of $12.50(g) per pallet. Drop shipments are available at an additional cost of $10.00(g) per drop shipment.
We are not responsible for breakage or shortage once merchandise has left our dock, at which time title to the goods passes on to the buyer. Freight claims must be filed with the carrier. Any merchandise returned or deductions from invoice must have written authorization from the factory.
 
14. MAILERS/GIFT BOXES
Although not shown in our catalog, mailers and gift boxes are available for many items. Due to the changing costs of corrugated/gift boxes, please contact our Sales Department for current availability and pricing. 
 
15. MADE IN USA ITEMS
Many glass items are made in the USA, while some are made in Canada, Mexico, France and Italy. Most of the ceramic items shown in our catalog are available made in the USA. Please contact our Sales Department for specific made in USA items and pricing.

All pricing listed on this price list is subject to change without notice.

CATALOG IMPRINTS 
All metallic imprints, halos, bands and crowns shown in our catalog are optional (See Price list for details). Products and logos shown in this catalog appear only to illustrate basic products and our ability to provide messages and art on them. They are not intended to suggest that the imprints were designed by this company or that products with specific imprints are readily available to any purchaser without permission of the owners.

ARTWORK
Camera ready, color separated artwork is required for good quality reproduction. Size of imprint must be specified, otherwise we will size to maximum screening area. See Price list for art changes not meeting the above criteria. Positioning of art must be indicated. On handled items indicate side 1 and / or side 2, opposite handle or wrap. If positioning is not indicated, we will automatically position art on side 1, facing a right handed drinker. Multi-color registration - one sided + / - 1/32", second side + / - 1/16". Some multi color imprints require the use of a decal. See Price list for details.

OVERAGES AND UNDERAGES 
All items must be ordered in even lots. A 5% over or under quality ordered is considered acceptable. Order requiring a no over-run or no under-run stipulation will be subject to a 10% over-run or 10% under-run, respectively.

TYPESTYLES
Our Art Department currently offers over 1000 typestyle. Below are some of the most popular for your selection.

COLORS
The colors shown below are approximate standard colors currently available in our color library. Please indicate your color selection(s) by the number listed. Pantone matching system (PMS) colors below are used as a reference. Some PMS colors are not available in inorganic pigments. We cannot guarantee exact PMS color matches, but we can come as close as possible using blends from our standard color library. Our best efforts in color matching must be considered acceptable in situations where no pre-production proof is request. See our price list for more information.